Louise's Toy Store

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Terms and conditions of sale

Terms and conditions of sale


Sale of Goods

These Terms and Conditions of Sale govern the sale of products ("Goods") by the Company to you via the Website. The Terms and Conditions of Sale are in addition to the terms and conditions of use of the Website,

Dispatch Times

We endeavour to ship all orders within 48 hours from confirmed receipt of payment. We do carry a lot of stock, but for any items that we have to order for you, dispatch time may be 7-10 days from confirmed receipt of payment. 


Standard delivery is with courier. We reserve the right to amend delivery prices for courier deliveries, that are not to major city centres, and for extremely heavy or peculiar sized or shaped items on a per order basis.  We will ship anywhere in the world, on a quote per order basis.

Returns and Refunds

Should you for any reason wish to cancel your purchase you will be liable for all shipping costs that may arise, caused by the shipping of the requested item back to The Company. An additional cost of 25% handling fee will also be charged. Returns for refunds will be accepted within 7 days of you receiving the goods. Customers must contact The Company for a returns number prior to agreement for any returns to take place. Returned goods must be unopened, unused and in their original condition. Postage or courier costs are not refundable. The customer will be responsible for the cost of returning any item to The Company in its original condition. 

Any incorrect, missing, or faulty items received must be reported to The Company within 24 hours of receiving the delivery. This can be reported by email or phone. If item(s) received are not what you ordered, please do not open the sealed packaging. Any attempt to use the incorrect item(s) will be deemed as acceptance by the customer as a satisfactory substitute for the one that was ordered and no further claim can be made.

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